I got my first portrait tattoo from Scott Versago, owner of Empire, in late August. He did a top notch job on the tattoo, expert reproduction, took about 4 hours. Â Yes, I also had a scheduling snafu, but I played it cool and they were more than willing to work it out with me and go the extra mile (250 miles, actually) to make sure I was a satisfied customer. I cannot imagine the kind of dramatic explosions some of you must have had to get cancelled on, but I was patient and it paid off. Scott could have been one of the nicest people I have ever been tattooed by, and doesn't come on as egotistical at all. He is only into doing great tattoos, and he puts his heart into them.
Review Source:My friend and I took our sons there for their first tattoos. I would highly recommend them and we are very very pleased. Everyone was friendly and very helpful and it was very clean. I was very surprised at the cost of his tattoo also. It was well below what we thought it would be. Thank you Greg and Frank for doing an amazing job! We already recommend them to several friends! Well worth the drive!
Review Source:Sounds like they might be worth checking out.
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I got severely burned in my experience with Empire Ink. Â A few months ago they had this "100 portraits-100 dollars" promotion. Â My wife bought me one and about a month later I bought an additional 2 for myself. Â The first tattoo appointment turned out well without a hitch. The next two are a different story. The 2nd tattoo appt. was scheduled in September, then got moved to Early November, then late November at 9 at night, then the day after that. Â The first reviewer mentioned that Scott said that when she asked if there were any more of the "100 dollar portrait" promotions left, he said" there are a couple left". Â That's funny because when I bought my two he said the same thing and when someone asked him on his Facebook page if there were any left he said the same thing. Â I can only assume that he needed money desperately and created this promotion and now is having seller's remorse. Â He is a talented artist, but he is not one of the "best tattoo artists I the world" as he would like to believe. Â
Since my experience I have had several acquaintances who have roots in the local tattoo community tell me some stories that paint Mr. Versago in a negative light in regards to how he deals with customers and financial responsibilities. Â At first I deemed it as the typical competitor's sour grapes but I'm beginning to think there is a reason why.
I had an appointment with Scott Versargo for a knee high tattoo. He was doing a deal of 100 portraits for $100. I was able to get the second last one. I was told to prepay $121 (that's with tax) in July 2012 and was scheduled for September since he is a very popular artist. September came along and I was rescheduled. But it didn't happen just one or two times. From the beginning of September till December 21st, he's rescheduled me SEVEN times. I haven't seen the drawing he was to have ready on December 19th and I've been nothing but very patient and okay with the reschedules. December 19th after I got off work, I went straight to the shop, very excited to finally start my piece. Only thing was when I got there, he told me he had reschedule again for that friday because he was working on someone else's tattoo. I was okay with that since it was just a day away, not a month like the other times. Except I had gotten a call from the assistant saying the computers were down and Scott didn't know he had an appointment that day, which, I told Scott I did. That's when I decided, enough is enough. Called the assistant and told him I'm annoyed and want my money back, said he doesn't handle that and Scott will call me. He never did. I prepaid, waited half a year to be constantly rescheduled for nothing. I was talking to my cousin about the situation and she wanted to hear from him what he had to say about it. She called to discuss this with him and this is what HE told HER. That he makes people prepay for the "deals" he does and he decides if he wants to do the work or not and keeps the money because it's "non-refundable". Also said he's waiting on equipment coming in so he hasn't done any work in a week which is a lie because as I mentioned, he rescheduled me because  he was working on a piece. In the end, nothing has been done about getting my money back, he was very rude about it and I still have not gotten a phone call from him. Absolutely terrible customer service and I paid for nothing.
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