Tattoo Factory

I had a negative experience at this establishment on 5/19/18 and wrote a negative review. The bottom line was that this establishment failed to meet their obligation to a customer. As the design was specific the offer to "redraw as I waited" wasn't practical. As I understand that things happen my response was not angry or abusive but was very measured. Upon hearing that a customer had a negative experience at his establishment and after admitting that, "a mistake was made", the owner decided to reply on-line with a nasty diatribe that was defensive and hostile. What the owner DIDN'T do was apologize for my wasted time, attempt to rectify the issue with a discount or any other compensatory action, or seek to improve the customer service at his establishment. Seems that any lack of professionalism at this establishment comes from the top which is why I never mentioned the artists name. O.K.Paul C., NOW I've got my warpaint on.

I had a negative experience at this establishment on 5/19/18 and wrote a negative review. The bottom line was that this establishment failed to meet their obligation to a customer. As the design was specific the offer to "redraw as I waited" wasn't practical. As I understand that things happen my response was not angry or abusive but was very measured. Upon hearing that a customer had a negative experience at his establishment and after admitting that, "a mistake was made", the owner decided to reply on-line with a nasty diatribe that was defensive and hostile. What the owner DIDN'T do was apologize for my wasted time, attempt to rectify the issue with a discount or any other compensatory action, or seek to improve the customer service at his establishment. Seems that any lack of professionalism at this establishment comes from the top which is why I never mentioned the artists name. O.K.Paul C., NOW I've got my warpaint on.

I had a negative experience at this establishment on 5/19/18 and wrote a negative review. The bottom line was that this establishment failed to meet their obligation to a customer. As the design was specific the offer to "redraw as I waited" wasn't practical. As I understand that things happen my response was not angry or abusive but was very measured. Upon hearing that a customer had a negative experience at his establishment and after admitting that, "a mistake was made", the owner decided to reply on-line with a nasty diatribe that was defensive and hostile. What the owner DIDN'T do was apologize for my wasted time, attempt to rectify the issue with a discount or any other compensatory action, or seek to improve the customer service at his establishment. Seems that any lack of professionalism at this establishment comes from the top which is why I never mentioned the artists name. O.K.Paul C., NOW I've got my warpaint on.