Excited  to get my first tattoo, I was seeking a trustworthy place with great tattoo artists so I asked a few of my friends in the area and they highly recommended this place.
My best friends and I went in around 7p last Friday night but they didn't have room for walk-ins so we spoke to Colt, who said we could come in the following morning. So we "scheduled" an 11am appointment and I even sent him a pic of the design via text and he said he would mock up a design that night to show us in the morning.
We thought everything was fine and dandy so we showed up a little before 11 on Sat, but Colt wasn't there, which was fine because we were a little early anyway.
We waited...and waited...and continued to wait until 11:30 (30 minutes AFTER our scheduled appointment). I decided to text Colt to let him know we were waiting at the shop for him and asked him where he was at. No response.
My friends are I were so fed up we left and ended up getting our tattoos elsewhere. Until this day, I still have yet to receive a text back from Colt. I KNOW his text messaging works because I was able to send him a picture of our tattoo design.
I guess I should've been a little suspicious when he didn't bother asking for our names after we "scheduled" the appointment.
I'm sure they have great tattoo artists, but they have AWFUL customer service! I AM VERY DISPLEASED WITH HOW UNPROFESSIONAL THIS PLACE IS.
If you're looking for great tattoo artists who CARE about their customers/clients, this is definitely NOT the place you should go...especially if its your first tattoo.
I give this place a 1 star only for the front desk staff. They were friendly and helpful. That was the end of my good experience though. I am a novice to the entire tattooing process and I told my chosen artist Gary Graves that I was. On our first meeting I explained what I wanted drawn up and told him I did not want to block time out until we had agreed on a drawing. He and the staff urged me to block out the time as he fills up quickly and I needed the summer to complete the piece so timing was important. When we spoke the first time he gave me his email and said to forward him my ideas and he would do the design. I did so that same day. My drawings were to be ready the next week. When I came in the next week he had no drawings for me and the staff admitted that he was having issues logging into his email. I then went on vacation and returned a week later. I called and let them know I was coming. Still no drawings (and yes, I had given him their $100 down payment at our 1st visit). My appointment was coming up on a Friday and on Monday I called the shop again to see if he had anything for me. He was off but they said they would reach him at home. He called later that evening but did not leave a message when I was not able to answer it in time. I called him back and he said that he'd have them the next day. I let him know that I would be making a special trip from Bellevue just to see them. When I got there he had a color copy of some plumeria. I had asked for plumeria and sugar skulls with my kids names. He had sketched in two leaves. I was upset that this was not what I asked for. I resent my emails as we sat together. He claimed to have never gotten them but he had never called me to say so. He told me he would redraw it and assured me he could scan them and email them to me. On Thursday morning I still had not received an email (even though i emailed him asking) or any calls they were ready. So again, I drove from Bellevue over to Bremerton to see if they were ready. As soon as I walked in he asked me if I had gotten his email ( it never came). He had finally drawn up something but it was very off base from what I wanted. Me being ignorant of tattoos thought it would be in color (the first drawing he showed me was). I let him know how disappointed I was and left not being offered a refund of my deposit. Very poor communication. This is going to be a large piece and money was not an issue. I just wanted to be certain it was what I wanted before the day it was to be started. I never felt that I was taken seriously.
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