The fact that they get ANY stars is because of Ken, who is pleasant and knowledgeable and basically a pleasure to deal with. The rude, pushy, Nosican woman that works along side Ken should never be allowed to work with the public, at least not if you want to stay in business Just look at their review record! .The latest encounter with her was when my wife asked if she would help her by looking up a past receipt (for a rather large purchase) for something that was stolen. It was needed for insurance purposes. She had no interest in helping at all and was, as she always is, rude and dismissive. So, I would think hard about giving them any business, especially since what they have to offer is the same cookie-cutter type of jewelry you can pick up in any jewelry store. It's the last time we will step foot in the place.
Review Source:I don't think I've ever written a bad review on Yelp, but I felt the need to warn people. I brought my Polar heart rate monitor in for a battery change. I asked both owners repeadedly if they had replaced a battery in a Polar before and they said "yes." They put 2 batteries in (for some reason) and charged me $32.00. Wow! That's almost half the cost of the monitor. My monitor still didn't work, however, so I brought it back 5 days later to return the batteries. She said "no." There was no customer service at all, not even a willingness to work with me. It was as if I just walked in, handed her $32 and left.
Bottom line - save your money and go to a quality place that guarantees their work.