MinkyMonky Body Jewelry

I recently placed an order for 6 items with this company. Three different pairs of jewelry including one pair of 0g tapers to stretch my ears from 2g to 0g, and 2 pairs of 0g jewelry to wear once stretched.  I received this in an e-mail from the company a few days after I placed my order:
"Thank you for your order. A product you have ordered is on Backorder. If
you would like us to cancel or change your order, please respond to this email.
We are sorry for the inconvenience.
BACK-ORDER:TA-23-02-0: "

I responded with:
"Hello,
I would like to go ahead and cancel my order."

expecting to be fully refunded, however,  even more time passed (about 4 more days) and I got an e-mail stating:

"Your back-ordered item has been canceled and refunded.
Thank you.
John.
MinkyMonky Body Jewelry"

I responded and let him know that my intention was to cancel my entire order, and was told the partial order had already shipped.   They didn't even bother to wait for my response to their original e-mail, which I sent within 5 minutes of receiving it, before they shipped a partial order.   When I checked my PayPal refund I was surprised to see the amount refunded was around $5, and not ~$14 which is what the two tapers cost me originally.

Now I'm told I have to wait until the package arrives (which I have no tracking information for) so I can refuse it before they will issue me a refund.

If you're going to offer cancellation as an option, perhaps you should wait for a response (or READ the response) before shipping an order.

Horrible customer service.  Not to mention the first review for this company is obviously written by John that works there.  

Two thumbs down.

Bought a few gauges from them online because they had the best prices and called themselves '#1 Source For Your Body Jewelry'.  What a crock!  When my gauges arrived, I was thrilled with them and they fit perfectly.  Too bad my favorite one fell out within a week of purchase which is really not what you expect from a Double Flat Flared Spiral Ear Gauge.  When I tried to contact them through phone and email, I was completely ignored!  No customer service to be found, I was very disappointed.  I will never buy anything from them again.  It's not a 'low price' if you have to go out and buy the same item somewhere else.

I bought a pair of plugs from MinkyMonky Body Jewelry years ago, so it has always been in my search engine when I need to update my accessories.