East Side Ink

I will preface this by saying that I did not get a tattoo here. This review is based solely off the customer service.

I made an appointment to see one of their artists, Minka, who I had done extensive research on (they do have talented artists here). Went in for a consultation, left a cash deposit, badda boom, my appointment was scheduled for a month later. Didn't feel particularly warm vibes, but I wasn't judging.

The NIGHT BEFORE my appointment I get two voice mails from the front desk girl saying that my original 12:00 pm appointment would no longer work, and asked if I could come in at 2:00 pm instead.

I call them back, and my call goes to their voice mail box--and so I explain in a message that I only received their messages after I had gotten off work, and that as I had other engagements that day, I would need to reschedule my tattoo appointment to another day that month. Left my number, felt reasonably fine about the whole thing.

I get a call the day of my appointment at 3:00 p.m., saying that they never got a call back from me, and that the artist had been waiting for me for three hours. Oh, and that I had lost my deposit.

Never mind the fact that if they had rescheduled my appointment as they said, the artist would have only been waiting for one hour. Never mind the fact, also, that if they were indeed KEEPING my original appointment time, they NEVER LET ME KNOW.

I'm really disappointed about the treatment I was given here, and the fact that I lost my deposit because they couldn't get their scheduling straight.

Just got home from my tattoo at east side ink with Juan. The whole experience was great, Juan was really comforting (this was only my 2nd tattoo) and made the experience great. The tat came out how I wanted it and he even suggested some changes to it that made it even better. Definitely recommend east side ink and juan for script.

Cheo Park is great! I am sure all the other artists are amazing too! Very nice and clean place! I was mortified to get my first tat, but Cheo did an amazing job!